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Post by mikerh on Aug 10, 2017 19:27:10 GMT
My x12 has been working fine until recently. On startup, the normal cocktail glass illuminates and then moves into the initialisation sequence. Normally, this takes about 30secs or so.. Now, this process starts and won't stop initialising. All the buttons on both the controller and on top of the box have frozen. The only way I can stop this process is to turn off the rocker switch on the rear of the box.
Has anyone experienced this issue?? If so please advise.
i would be grateful if anyone has suggestions as to how I may fix this problem.
Many Thanks
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Post by Paul h on Aug 10, 2017 21:01:13 GMT
Wow this has happened with mine today as well.
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Post by mikerh on Aug 11, 2017 0:35:49 GMT
Hi Paul. Any thoughts on this problem yet? Mike
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Post by Paul h on Aug 11, 2017 16:37:46 GMT
I've sent a message to their support people. Heard nothing back yet I'm going to give them a few days, then I'll chase them. If nothing happens I'll be going back to the shop for a refund.
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Post by mikerh on Aug 15, 2017 15:22:51 GMT
Hi Paul. Please keep me posted. You know the expression don't take a hammer to fix problems?? Well what I did over the weekend was to drop the unit about 6in from my table, and now it all works fine!! Suspect a loose connection or dry joint inside the box. Give a go and let me know if you any success. Cheers Mike
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