|
Post by robs73 on Jun 16, 2021 7:54:13 GMT
Hello,
I was listening to the radio on my X12 last night and noticed the display screen had turned completely white. After turning it off and then back on again this morning, the screen is still white and I have no idea how to get the display back. The X12 can still play music, but I can't see anything and getting to the radio or selecting songs is impossible.
Has anyone else experienced this issue?
Any help will be very much appreciated.
Thank you 🙂
|
|
|
Post by Imor95-Guest on Jun 16, 2021 14:58:39 GMT
Sounds like the brightness is up full. On your remote enter BRIGHT then push LEFT ARROW several times to reduce level.
If this fails reload the firmware which will do a factory reset for you but will not clear the stored music.
|
|
|
Post by robs73 on Jun 16, 2021 17:08:24 GMT
Thank you Imor - very much appreciated. Changing the brightness did nothing, so I will try to reload the firmware. Please can you advise me how to do this without being able to see anything on the display screen? Best wishes.
|
|
|
Post by Imor95-guest on Jun 17, 2021 16:53:25 GMT
You do not need to see anything to reload. Remember to play you can use the remote. To select music etc. You can use either the web interface ( open browser at the IP address of your x12) or use the musicX app available from the App Store for your tablet. To load the firmware Download from www.cocktailaudio.com/home/sub04_02_50pro.phpTo your pc Copy to USB stick and rename firmware.pkg Insert in USB slot x12 Hold menu and toggle knob together and then power on. If you wait you may see the menu scroll but if not wait 30seconds before releasing the two buttons. System will restart when complete.
|
|
|
Post by Imor95-guest on Jun 17, 2021 16:57:55 GMT
You do not need to see anything to reload. Remember to play you can use the remote. To select music etc. You can use either the web interface ( open browser at the IP address of your x12) or use the musicX app available from the App Store for your tablet. To load the firmware Download from www.cocktailaudio.com/home/sub04_02_50pro.phpTo your pc Copy to USB stick and rename firmware.pkg Insert in USB slot x12 Hold menu and toggle knob together and then power on. If you wait you may see the menu scroll but if not wait 30seconds before releasing the two buttons. System will restart when complete.
|
|
|
Post by robs73 on Sept 1, 2021 8:11:58 GMT
Thank you for your suggestions. It turned out that I needed a replacement screen. Cost enough, bit working like new again now 🙂
|
|
|
Post by Imor95-guest on Sept 1, 2021 12:19:21 GMT
Hi,happy to hear you have a fix. Good listening Imor95
|
|
|
Post by Imor95-guest on Sept 1, 2021 12:22:18 GMT
P.S. What firmware does the x12 now have? as I have not seen the release suggested for end of June to fix the BBC radio issue.
|
|
|
Post by Rushil on Feb 5, 2022 12:40:15 GMT
Hi any idea how u can also get a replacement screen for x12, gone completely white and the firmware reinstall did not solve the issue
Thanks
|
|
|
Post by Imor95-guest on Feb 5, 2022 17:06:47 GMT
|
|