andyg
New Member
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Post by andyg on Nov 10, 2021 21:25:25 GMT
I dont know whether any other forum participants are getting as exasperated as I do about the confusion surrounding firmwares and the cocktail audio company name and company product support profiles in different countries. In the UK the name "cocktail audio" has for the last ~4 years inappropriate to be used for this audio equipment, probably because of a detrimental dispute, instead it is "SCV" and/or "Novafidelity". In any other European country and the Americas (South America I dont know) it is "cocktail audio". As of early Nov 2021 a new firmware (1720) plus info for the X14 has been available on the German CA website, but I cannot see it either on the cocktailaudio.com site, or the SCV/Novatron site or the CA/Polaris Italian website. The clarity of the description of the new database structure which seems to be imposed with the recent 16../17.. firmwares (wherever these are availbale) is execrable. Why cant CA/Novatron get their act together? We need clear instructions of when and how to implement the drastic firmware changes and there must be congruity of CA/Novafidelity information between countries. Otherwise CA will become very unattractive in a more and more diversifying audio streamer market.
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Post by John on Nov 11, 2021 10:24:00 GMT
Absolutely agree AndyG. I had an x12 for years, and no problems at all. Yet within a year of getting the x14, this current debacle of firmware changes started, with no new manual(s), no information online, and no web interface, leaving me perplexed about how to do things that had been no problem before. And it does not help at all that there are separate websites for Cocktail Audio, Novatron, SCV etc, leaving me unsure who is really responsible for what! It is no way to treat customers, and makes it unlikely I will buy another CA when this one breathes its last!
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Post by bertiebacon on Nov 11, 2021 17:36:38 GMT
It is all about who owns the rights to the name Cocktail Audio in the UK, and I'll leave it at that, as I don't know the exact details and I don't want to get sued. The products made by Novatron are now imported to the UK under the Novafidelity name, and the distributor is www.scvdistribution.co.uk/ The main website www.cocktailaudio.com has a list of all the distributors and dealers in each country. It would seem that they are creating a more uniform version of the firmware, based around that of the N25, which is a network streamer, and as such would have to rely on the embedded metadata within a streamed music file. Something that the previous firmware versions for the CD ripping players didn't do, as they used a combination of embedded metadata and various additions/alterations to the Music files/folders on the attached storage. This was why you couldn't just copy music files to the device, they had to be imported, and the only program you could use to edit the files with was the web interface (webserver). The new firmware versions do appear on the German and Italian forums first as they appear to be the beta testers, and have full admin support to report any early problems with the firmware before full release. As the new firmware is still evolving I wouldn't expect a definitive manual or guide anytime soon. You can have a look at the details of how the new database works here: www.scvdistribution.co.uk/files/R1681_MusicDB.pdfI can understand the confusion and frustration surrounding the new firmware releases, (I had an X10 right at the beginning) but I can see where they are going, and why they have changed how the database works. While there will undoubtably be a few problems along the way, the new database system and firmware should hopefully get rid of some of the old problems, like, loads of your music is now in the recovery folder, and the infamous white screen of death. P.S. The next firmware version is apparently reinstating the backup function, although no indication of whether or not it will be incremental.
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andyg
New Member
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Post by andyg on Nov 20, 2021 16:54:36 GMT
My experience with installing the new firmwares into CA X14 and CA N25: I took the risk and - armed with 3 hard discs with different versions of my music DB back up (acc to old system, new system and new system without index numbers) I - after deleting the existing MD content - installed the new firmware 1721 into the X14, based on instructions provided by the German CA forum (am a German speaker), but the instructions are indeed very poor. After 3 days of indexing, re-indexing, scanning, re-scanning and 5 attempts of copying the DB back up disc content into the X14 HDD, I gave up and reverted to a pre-16XX firmware. The copying only achieved the import of 60% of the back up disc content, after 5 fresh attempts. I would say this is a very substandard performance, in addition to the byzantine instructions. Bad. An attempt to introduce and use the (equivalent) R1720 firmware in a newly acquired CA N25 was easier and altogether less cumbersone than dealing with the R 1721 in the CA X14, and it was more logical and successful ( ? I think at least). Still, compared to the way one introduces music stored on a HDD into the Cambridge CXN V2 it is all very tedious indeed. Novatron/Cocktail Audio you must do better.
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Post by bertiebacon on Nov 20, 2021 22:09:04 GMT
I would give firmware version R1721 a miss, as there are some large problems with it. So much so that the admin of the German forum has opened a special information thread to document all of the confirmed issues.
So far they are:
a) Playlists can be lost
b) Albums with the same name are saved together in the same folder (typical example Best of)
c) Exactly identical files in the same album mean that the last file "wins" and overwrites the previous one.
d) Files with a period at the beginning are not indexed.
e) Changes made to the TAGs via the web interface are lost if either a database check or a backup was not carried out before the update.
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Post by chris123 on Jan 8, 2022 22:34:24 GMT
Just to add a note agreeing with what has been said on this thread. I have a X40 which has worked really well, the web interface is easy to use once you get the hang of it and it has been relatively free of problems (thanks in no small part to Bertiebacon's help on this forum). I purchased a X50 with the new firmware and that's where the problems started. I have to say SCV have been really good helping out, but it apprears they have to sometimes revert to the manufacturers to get answers. As others have said the latest firmware is problematic. I did manage to eventually upload the DB from the X40 onto the X50, but am struggling now to work out if / how to update the DB on the X50, if it will be sequential or duplicate albums, that is if I could work out how to do it an update. The loss of the web interface is a major dissapointment, why they removed this before something else which was reliable was in place I don't know. I'm not sure if anyone has tried the MusicX NEO app, but the reviews for it speak for themselves. I have managed to get it to work but it appears if you move from the Genre screen into a particular genre it then lists every single song in that genre, you can't see the individual albums as a single icon and then see the songs when you click the album as you could do with the web interface, unless I'm missing something. I just feel I've got an expensive machine, which in theory has the ability to work well, but lacks the support needed. At this point I'd happily revert to an old version of the firmware / DB format until the problems have been sorted out.
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Post by bertiebacon on Jan 9, 2022 10:16:11 GMT
Hi chris123. I'm not exactly sure what you are trying to do here, but if you could clarify a few things. It sounds like you have ripped some more CD's on the X40 and want to copy them to the X50, would that be correct? What firmware version is the X50 using?
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Post by chris123 on Jan 9, 2022 17:04:21 GMT
Hi Bertiebacon, thanks as ever for the reply. Yes that's exactly what I'm trying to do. I have ripped some more Cds to the DB on the X40 and downloaded the X40 DB to an external HDD and I'm looking to upload this onto the X50. I'm running 1721 firmware on the X50. Just wondering as the DB on the X50 is the same as on the X40 except for the new Cds I've ripped, whether it would be easier to wipe the DB on the X50 and then upload the X40 DB I have on the external HDD to avoid any problems, or whether I can update the DB on X50 with the DB on the external HDD? Any advice on which way to go and how to go about doing it would be much appreciated.
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Post by bertiebacon on Jan 9, 2022 21:19:49 GMT
Hi chris123. This is a tricky one, I would have avoided firmware version r1721 as my post a few above suggests. The problems that it has introduced, merging same name albums and overwriting same name tracks likely will have affected you in some way. I believe the X40 didn't get the option of the new firmware version so luckily that will be unaffected by these problems.
While the idea of wiping the X50 and copying the X40 DB, would solve any album merging/over writing track issues (as the indexing numbers would prevent that) but if you had to reinstall r1721 for any reason, then It's highly likely that it would trigger the removal of the indexing numbers once again. Leading to the same album merging problems etc.
If you originally copied the X40 DB to the X50 and then installed r1721, then the album folders should not have a number prefix. So you could just export the new albums from the X40, to a USB stick and then copy them to the X50. You would have to be aware of any same name album issues, but apart from that it is probably the best option at the moment.
As you can see here, the problems are all to do with how the music files are laid out on the storage, and no doubt this is one of the reasons why the web interface is delayed. The current way of just using an album folder with only the album name just cannot work, the more common way of doing things (whilst still not perfect) is to use an albumartist folder with album subfolders. Which practically eliminates the same album name merging problem.
The bottom line here, is that I wouldn't do too much with the X50 until they have a proper firmware version that addresses most of these basic problems.
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Post by chris123 on Jan 13, 2022 20:25:00 GMT
Hi Bertiebacon, Yes, alas I did download firmware version r1721 without really thinking. I should have done some research before doing so. However, I think in this particular instance I would be in the same position with my particular issue with the older firmware version, as the older firmware too had the new DB database format. I think I've come round to the conclusion of deleting the DB on the X50 and uploading the one I have on the external HDD, as the simplist way forward, not really how it should be done, but with the issues you outlined earlier the easiest option. The DB I want to put on is about 30% bigger than the one on the X50. I figure it can't do any harm as the updated DB on the external HDD is safe. I would appreciate any help in how to go about deleting the extire DB on the X50 and uploading the new one. I did upload the DB from an external HDD originally, but can't remember how I did this now. With so many people having issues, I wonder if Novafidelity couldn't simply give customers the option of a earlier firmware version with the old music DB and web interface, untill they are in a position to roll out the new DB with proper support in place.
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Post by bertiebacon on Jan 14, 2022 20:36:28 GMT
Hi chris123. If you are going to start from scratch and reload all of your music to the X50 from the X40's backup, then the quickest way to delete everything on the X50's internal hard drive, would be to format the drive. Upon reboot the X50 should create the "my music" folder which you would then copy everything into. As for the best way of doing this, I'm not sure, and your previous posts just refer to "uploading in the usual way" so I can't say how you did it previously. Does r1721 have a backup and restore option? As that may work, alternatively. Using the browser on the X50, locate the album folders on the external hard drive, select one and copy it to the "my music" folder. Check that worked ok, and if so you should be able to select a few albums at a time and copy them in batches. Upon completion a reboot of the X50 should automatically scan the "my music folder" to index the database, or you could do it manually, Music DB/Music DB Initialization. An Overview of The New Novafidelity Music DB System: www.scvdistribution.co.uk/files/R1681_MusicDB.pdfAs the new firmware has to be installed on devices that already have an existing music collection on them. One of the problems here, is the size of some of these, someone on the Italian forum reportedly has over 10,000 albums! The other problem would be the speed of the devices, they don't exactly have a great deal of memory or processing power, add in a mechanical hard drive and any changes that have to be made, will be done relatively slowly. If you consider that the new firmware essentially just moved all of the albums from the "DB" folder to the "my music folder" and then r1721 just removed the indexing prefixes. These changes to the layout are being rolled out in an incremental fashion. Partly in case there are any unexpected problems (as with r1721) and partly because, in some cases there will be a huge amount of folders/files to be processed. The fundamental changes that the new firmware is implementing are going to be more of a saga, than a short story. Just like my replies. Edit: I have just noticed there is a public beta version of the P.C app (the successor to the web interface) on the German forum.
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Post by chris123 on Jan 20, 2022 21:25:42 GMT
Hi Bertiebacon, thanks as ever for your considered reply and advice. I think at the moment I'll mull over the next move. I might purchase an additional small HDD for the x50, as I've only one in the x50 at the moment and look to see if I can format that and upload the new DB, that way at least if I run into an issue hopefully I can put the old HDD back in. I've not got 10,000 albums the guy on one of the other forums has, doing anything with a DB that size will be a long job. If I put the external HDD into x50 using the USB port the app will read the new DB on the external drive, but it doubles up the tracks on albums which are on both the internal HDD and the external one. In the meantime I need read and try and understand the manual better. I did manage to upload the DB in the firstplace, so I have done it once. Interesting that you say there is some sort of PC basedreplacement for the web interface on one of the international forums.
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Post by bertiebacon on Jan 22, 2022 14:37:37 GMT
Hi chris123. It's interesting that the app is showing double tracks when the external HDD is connected to the X50. As you won't have indexed the external drive into the X50's database. Perhaps the app is directly reading the metadata tags, as mp3tag would do, or maybe it is showing the information that it can read from the folder/filenames. In which case one set of double tracks wouldn't show things like year or genre as they aren't in the filename. Ideally the best way for you to transfer music from one device to another, would be to rip and tag on the X50 then copy to a USB stick and import to the X40. As the import function on the X40 would sort it's own folder/file layout for the old style DB. Perhaps you could try the beta version of the new P.C. app. It is the first version, so there are a couple of reports of it crashing and it isn't fully featured yet, but it is supposed to be able to do the tagging function properly, which is all that you would need for the time being. I won't post the direct link to the download as it does just download straight away, and as this is a beta version the setup file isn't signed, so Windows will pop up the blue warning screen and your antivirus software will warn you about it too. This is normal as you wouldn't sign a work in progress beta version which will only be tried by a handful of people. You can download the beta app from the German forum: www.cocktailaudio.de/forum/showthread.php?tid=5208The download link is in the first post from the admin. Use google translate to read the comments about the beta version.
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Post by Imor95-guest on Jan 25, 2022 12:47:39 GMT
Hi. The new form of the database does not contain your music file only data about it and the PATH to locate the actual file. If you have multiple copies of the file in different places or the file can be accessed by the Novafidelity via different paths it will appear multiple times. Remove the alternate paths and rescan manually.
I have reverted to the old db that contains the music file but it is large and requires backup which takes about 18hrs once a month if I have added new music. Really looking forward to a functional working version of the new firmware.
To understand the new firmware think of iTunes, Windows media server, Amazon music on pc., or twonky server as they are similar (no music just pointers to music). Also any media player app on iOS or android usual only contain path/metadata. Cheers Ian m-r
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Post by bertiebacon on Feb 28, 2022 19:48:47 GMT
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