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Post by kevinb on Jan 21, 2015 11:27:09 GMT
Purchased X12 over the weekend, and generally very happy with it. However, I'm having difficulty connecting to my wi-fi unless I move the X12 into the same room as the router. On my laptop the strength of the wi-fi shows as "good" (3 bars) when in the same position as where I want the X12, but most of the time the X12 cannot find it. The X12 seems to require a VERY strong wifi signal.
Any suggestions? Is it possible to use a dongle with a larger aerial? I thought about trying a NetGear wi-fi USB adaptor I have, but as that requires setting up with CD provided I'm not sure that's possible. Is it only possible to use the NovaFidelity dongle? Thanks!
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Post by Admin on Jan 21, 2015 17:41:10 GMT
Hi Kevin
Thanks for getting in touch.
Unfortunately the X12 will not work with any old Wi-Fi dongle it has to be the specific NOVAFiDELITY/Cocktail Audio one.
A couple of suggestions though:
1) Try moving your router to slightly different positions in the room that it's situated if the cable will allow 2) Try rotating the WiFi dongle in the X12 to see if that picks up a better signal 3) Try changing the Wi-Fi channel used by your router - you should be able to find out how to do this online or by calling your broadband provider or router manufacturer 4) It may be possible to purchase a booster aerial for your Router
There are apps available for your Smartphone which you could use to check how these changes affect the signal to help you maximise it.
If all else fails you could resort to using a powerline adaptor, which uses the mains circuit in your house as a wired network. These are now relatively inexpensive now, if you search for powerline adaptors on Google, you will find a number of options some of which are around £20.
I hope that helps.
Kind regards Jules
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Post by kevinb on Jan 22, 2015 21:08:05 GMT
Thanks Jules for your comments. After I bit more testing I decided it wasn't my wifi but a problem with the X12. Went back to the supplier today, and we first checked the dongle they'd given me. It was definitely faulty when compared to a new one. Came home with a new dongle and everything is working great. So all sorted! Regards, Kevin
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Post by Admin on Mar 5, 2015 21:28:27 GMT
Glad to hear your up and running!
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